Returns Process

How do I return an order?
You can return your products in three easy ways.
I. Request a return online
1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
2. Wrap and seal your products in their original packaging. Our courier partner will get in touch with you to schedule a pick-up.
3. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card or bank account account within 4-15 days. If you’ve paid by cash or Knet, you’ll receive a refund to My Credit in your account. Guest users will receive a Return Voucher.
II. Return to Store
1. Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre store in Kuwait.
2. Hand over your return - an authorised staff member will take your package.
3. After we check your returns, we'll process your refund:
   1. If you’ve paid by cash or Knet, you can ask for a Credit Note or a refund to My Credit in your account.
   2. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
III. Call for a pick-up
1. Wrap and seal your products in their original packaging.
2. Call us on 18-00-871 to schedule a pick-up time and location. Our courier partner will get in touch with you to schedule a pick-up.
3. Hand over your returns and they’ll give you an acknowledgement receipt.
4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher. If you’ve paid by Knet, you’ll receive a My Credit refund (for registered users) or a Return Voucher (for guest users).
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Can I return my online purchases to a Landmark store?
Yes, you can now drop off your products (except furniture) to a Home Centre store in Kuwait.
Here’s what you need to do.
1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Home Centre store in Kuwait.
2. Hand over your return: An authorized staff member will take your package.
Receive your refund: After we check your returns, we'll process your refund:
1. If you’ve paid by cash or Knet, you can ask for a Credit Note or a refund to My Credit in your account.
2. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
You will not be able to return any product you've bought using scheduled delivery to a store. Don't forget to check the returns policy first to see which products we don't take back.
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Can I book a return online?
Yes, you can make your return online in a few easy steps:
1. Go to the Order History page in your My Account section.
2. Click on the order from which you want to return products.
3. Select the specific products you want to return.
4. Click ‘Return selected items’.
After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.
Please do check our returns policy first to know which products you can return.
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Are there products I cannot return online?
You will not be able to make an online return request for any Home Centre furniture you've ordered.
Please check our returns policy for a full list of products you can't return.
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When will you pick up the products I want to return?
When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.
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Will you still accept a return if I've discarded the packaging?
Yes. When scheduling a return by calling us on 18-00-871, please wrap the returned products before handing them over to our courier partner.
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How do I get a refund if I paid for my order by Credit or Debit Card?
If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take:
1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.
Your bank or card issuer may take an additional 4-15 business days to process the transaction
.
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How do I get a refund if I paid for my order by Knet?
If you've paid for your order by Knet, your refund will be credited to your card or bank account. Here's how long it will take:
1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund.
It may take an additional 4-15 business days to process the transaction.
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How do I get a refund if I paid for my order by cash?
If you've paid for your order by cash, here’s how it works:
- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user.
- Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.
- Call for a return pickup: you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
Return Vouchers and Credit Notes are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop Home Centre online or in-store.
My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.
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I just returned my order. When will I receive my refund?
Here's how long it will take:
1. 2-3 business days to receive your returns.
2. 2 business days to perform a quality check and issue the refund.
If you've paid by cash, you have two choices:
1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check.
2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.
If you've paid for your order by Knet or Shukrans, you'll receive a Return Voucher or My Credit refund.
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I just cancelled an order. When will I get my refund?
Here’s how your refund works:
1. If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.
2. If you’ve paid using a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.
3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.
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